37-1011.00 - First-Line Supervisors/Managers of Housekeeping and Janitorial Workers

Updated 2008

Summary Report for:
37-1011.00 - First-Line Supervisors/Managers of Housekeeping and Janitorial Workers

Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles: Head Custodian, Maintenance Supervisor, Buildings and Grounds Supervisor, Custodian, Facilities Manager, Housekeeping Supervisor, Buildings and Grounds Director, Environmental Services Director, Environmental Services Supervisor (EVS), Housekeeping Director

View report: Summary Details Custom

Tasks

Direct activities for stopping the spread of infections in facilities such as hospitals.
Inspect work performed to ensure that it meets specifications and established standards.
Plan and prepare employee work schedules.
Perform or assist with cleaning duties as necessary.
Investigate complaints about service and equipment, and take corrective action.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Check equipment to ensure that it is in working order.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Tools & Technology

Tools used in this occupation:

Carpet cleaning equipment — Carpet shampooers; Carpet steamers

Floor polishers — Floor burnishers; Floor polishing machines; Power floor buffers

Hand sprayers — Spray bottles

Laundry type washing machines — Light commercial washing machines; Washer extractors

Sewing machines — Industrial sewing machines

Technology used in this occupation:

Data base user interface and query software — Data entry software; Microsoft Access

Electronic mail software — Email software; Microsoft Outlook

Inventory management software — Inventory tracking software

Materials requirements planning logistics and supply chain software — Computerized bed control system software

Project management software — Microsoft Project

Knowledge

Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Skills

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Speaking — Talking to others to convey information effectively.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Abilities

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Work Activities

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Work Context

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?

Work With Work Group or Team — How important is it to work with others in a group or team in this job?

Letters and Memos — How often does the job require written letters and memos?

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?

Telephone — How often do you have telephone conversations in this job?

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Job Zone

Title	Job Zone Three: Medium Preparation Needed
Overall Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
SVP Range	(6.0 to < 7.0)
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

There is 1 recognized apprenticeable specialty associated with this occupation:
Manager, Household (Private Residence)

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website.

Interests

Interest code: ECR

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Integrity — Job requires being honest and ethical.

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

National

Median wages (2008)	$16.34 hourly, $33,980 annual
Employment (2006)	282,000 employees
Projected growth (2006-2016)	Average (7% to 13%)
Projected need (2006-2016)	77,000 additional employees

State & National

Source: Bureau of Labor Statistics 2008 wage data and 2006-2016 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

International Executive Housekeepers Association (IEHA) , 1001 Eastwind Dr., Suite 301, Westerville, OH 43081-3361. Phone: (800) 200-6342. Fax: (614) 895-1248.

Summary Report for: 37-1011.00 - First-Line Supervisors/Managers of Housekeeping and Janitorial Workers