Details Report

Updated 2006

Details Report for:
37-1011.00 - First-Line Supervisors/Managers of Housekeeping and Janitorial Workers

Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles: Head Custodian, Maintenance Supervisor, Buildings and Grounds Supervisor, Custodian, Facilities Manager, Housekeeping Supervisor, Buildings and Grounds Director, Environmental Services Director, Environmental Services Supervisor (EVS), Housekeeping Director

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
79	Core	Direct activities for stopping the spread of infections in facilities such as hospitals.
74	Core	Inspect work performed to ensure that it meets specifications and established standards.
73	Core	Plan and prepare employee work schedules.
71	Core	Perform or assist with cleaning duties as necessary.
71	Core	Investigate complaints about service and equipment, and take corrective action.
70	Core	Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
70	Core	Check equipment to ensure that it is in working order.
69	Core	Inspect and evaluate the physical condition of facilities to determine the type of work required.
69	Core	Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
68	Core	Instruct staff in work policies and procedures, and the use and maintenance of equipment.
67	Core	Issue supplies and equipment to workers.
66	Core	Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
65	Core	Inventory stock to ensure that supplies and equipment are available in adequate amounts.
64	Core	Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
64	Core	Confer with staff to resolve performance and personnel problems, and to discuss company policies.
62	Core	Establish and implement operational standards and procedures for the departments supervised.
61	Core	Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
59	Core	Select and order or purchase new equipment, supplies, or furnishings.
55	Core	Recommend changes that could improve service and increase operational efficiency.
65	Supplemental	Maintain required records of work hours, budgets, payrolls, and other information.
64	Supplemental	Screen job applicants, and hire new employees.
64	Supplemental	Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
63	Supplemental	Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
61	Supplemental	Perform financial tasks, such as estimating costs and preparing and managing budgets.
60	Supplemental	Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Tools & Technology Save Table (XLS/CSV)

Tools used in this occupation:

Carpet cleaning equipment — Carpet shampooers; Carpet steamers

Desktop computers

Floor polishers — Floor burnishers; Floor polishing machines; Power floor buffers

Hand sprayers — Spray bottles

Ladders — Step ladders

Laundry type washing machines — Light commercial washing machines; Washer extractors

Personal computers

Sewing machines — Industrial sewing machines

Special purpose telephones — Multi-line telephones

Steam autoclaves or sterilizers — Steam-operated sterilizers

Technology used in this occupation:

Data base user interface and query software — Data entry software; Microsoft Access

Electronic mail software — Microsoft Outlook

Facilities management software — Computerized maintenance management system CMMS software

Inventory management software — Inventory tracking software

Materials requirements planning logistics and supply chain software — Computerized bed control system software

Office suite software — Microsoft Office

Presentation software — Microsoft PowerPoint

Project management software — Microsoft Project

Spreadsheet software — Microsoft Excel

Word processing software — Microsoft Word

See all 39 T2 categories

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
70		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
62		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
58		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
57		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
57		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
54		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
51		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
50		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
48		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
47		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
45		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
41		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
39		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
39		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
36		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
30		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
28		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
27		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
27		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
27		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
26		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
23		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
17		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
15		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
13		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
10		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
9		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
7		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
5		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
3		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
2		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
1		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Skills Save Table (XLS/CSV)

Importance		Skill
79		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
76		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Instructing — Teaching others how to do something.
73		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
69		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
68		Speaking — Talking to others to convey information effectively.
68		Time Management — Managing one's own time and the time of others.
68		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
67		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
67		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
67		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
66		Coordination — Adjusting actions in relation to others' actions.
63		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
63		Service Orientation — Actively looking for ways to help people.
61		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
60		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
60		Mathematics — Using mathematics to solve problems.
60		Persuasion — Persuading others to change their minds or behavior.
56		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
56		Negotiation — Bringing others together and trying to reconcile differences.
54		Operation and Control — Controlling operations of equipment or systems.
52		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
49		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
49		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
49		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
48		Repairing — Repairing machines or systems using the needed tools.
46		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
43		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
39		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
38		Science — Using scientific rules and methods to solve problems.
37		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
31		Operations Analysis — Analyzing needs and product requirements to create a design.
27		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
27		Technology Design — Generating or adapting equipment and technology to serve user needs.
19		Programming — Writing computer programs for various purposes.

Abilities Save Table (XLS/CSV)

Importance		Ability
69		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
63		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
63		Speech Clarity — The ability to speak clearly so others can understand you.
60		Speech Recognition — The ability to identify and understand the speech of another person.
53		Near Vision — The ability to see details at close range (within a few feet of the observer).
53		Written Expression — The ability to communicate information and ideas in writing so others will understand.
50		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
50		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50		Written Comprehension — The ability to read and understand information and ideas presented in writing.
47		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
47		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44		Far Vision — The ability to see details at a distance.
44		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
44		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
44		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
44		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
44		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
41		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
41		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
41		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
41		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
41		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
41		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
38		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
38		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
35		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
31		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
31		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
31		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
31		Speed of Limb Movement — The ability to quickly move the arms and legs.
28		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
25		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
25		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
25		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
22		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
22		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
19		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
6		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Sound Localization — The ability to tell the direction from which a sound originated.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
63		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
62		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. confer with other departmental heads to coordinate activities direct and coordinate activities of workers or staff
59		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. inspect facilities to determine repair or replacement needs
57		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
57		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
54		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
53		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. resolve customer or public complaints resolve or assist workers to resolve work problems resolve personnel problems or grievances
52		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
52		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. schedule employee work hours
49		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
49		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. hire, discharge, transfer, or promote workers interview job applicants recommend personnel actions, such as promotions, transfers, and dismissals
46		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. conduct or attend staff meetings
46		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
46		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. estimate materials or labor requirements
46		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. oversee work progress to verify safety or conformance to standards
46		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
45		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
45		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. assign work to staff or employees establish employee performance standards monitor worker performance orient new employees
45		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. use oral or written communication techniques
44		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). use power mower
44		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
44		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
43		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. inventory stock to ensure adequate supplies maintain production or work records
41		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. clean rooms or work areas
41		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. investigate customer complaints
40		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. prepare or maintain employee records prepare reports
40		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. conduct training for personnel demonstrate or explain assembly or use of equipment
38		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
38		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money. issue supplies, materials, or equipment purchase furnishings, artworks, or accessories purchase housekeeping or cleaning supplies or equipment
36		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
35		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
34		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. recommend improvements to work methods or procedures recommend purchase or repair of furnishings or equipment
34		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
29		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. analyze operational or management reports or records forecast departmental personnel requirements
29		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
25		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
23		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
22		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
21		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
19		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
13		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Context Save Table (XLS/CSV)

Context		Work Context
98		Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
96		Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
92		Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
90		Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
86		Work With Work Group or Team — How important is it to work with others in a group or team in this job?
85		Letters and Memos — How often does the job require written letters and memos?
84		Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
84		Telephone — How often do you have telephone conversations in this job?
82		Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
82		Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
80		Deal With External Customers — How important is it to work with external customers or the public in this job?
80		Electronic Mail — How often do you use electronic mail in this job?
80		Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
75		Time Pressure — How often does this job require the worker to meet strict deadlines?
73		Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
73		Spend Time Standing — How much does this job require standing?
71		Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
71		Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
70		Spend Time Walking and Running — How much does this job require walking and running?
69		Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
69		Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
68		Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
64		Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
63		Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
59		Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
55		Duration of Typical Work Week — Number of hours typically worked in one week.
51		Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
49		Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
42		Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
41		Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
34		Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
31		Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
31		Spend Time Sitting — How much does this job require sitting?
27		Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
23		Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
21		Degree of Automation — How automated is the job?
21		Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
20		Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
19		Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
19		Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
18		Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
16		Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
15		Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
14		Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
14		Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
14		Public Speaking — How often do you have to perform public speaking in this job?
13		Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
12		Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
11		In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
10		Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
10		Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
9		Exposed to High Places — How often does this job require exposure to high places?
6		In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
3		Work Schedules — How regular are the work schedules for this job?
2		Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
2		Exposed to Radiation — How often does this job require exposure to radiation?
1		Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?

Job Zone Save Table (XLS/CSV)

Component	Description
Title	Job Zone Three: Medium Preparation Needed

Overall Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.

SVP Range	(6.0 to < 7.0)

Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

There is 1 recognized apprenticeable specialty associated with this occupation:
Manager, Household (Private Residence)

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website.

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
100		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
72		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
67		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
28		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
6		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
6		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
80		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
76		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
76		Initiative — Job requires a willingness to take on responsibilities and challenges.
76		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
75		Integrity — Job requires being honest and ethical.
72		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
72		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
72		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
72		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
68		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
68		Persistence — Job requires persistence in the face of obstacles.
64		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
62		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
61		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
56		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
56		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values Save Table (XLS/CSV)

Extent		Work Value
78		Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
67		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
47		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
45		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
45		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
39		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations Save Table (XLS/CSV)

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11-9151.00	Social and Community Service Managers
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35-1012.00	First-Line Supervisors/Managers of Food Preparation and Serving Workers
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37-1012.00	First-Line Supervisors/Managers of Landscaping, Lawn Service, and Groundskeeping Workers
39-1021.00	First-Line Supervisors/Managers of Personal Service Workers
43-1011.00	First-Line Supervisors/Managers of Office and Administrative Support Workers

Details Report for: 37-1011.00 - First-Line Supervisors/Managers of Housekeeping and Janitorial Workers