Summary Report for:
35-3041.00 - Food Servers, Nonrestaurant
Serve food to patrons outside of a restaurant environment, such as in hotels, hospital rooms, or cars.
Sample of reported job titles:
Dietary Aide, Food Service Worker, Dietary Aid, Server, Dietary Assistant, Room Server, Tray Server, Food Server, Food Service Assistant, Room Service Server
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment
Tasks
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special diets are followed.
- Clean and sterilize dishes, kitchen utensils, equipment, and facilities.
- Examine trays to ensure that they contain required items.
- Place food servings on plates and trays according to orders or instructions.
- Load trays with accessories such as eating utensils, napkins, and condiments.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, and straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Prepare food items such as sandwiches, salads, soups, and beverages.
- Monitor food preparation and serving techniques to ensure that proper procedures are followed.
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Tools & Technology
Tools used in this occupation:
| Carbonated beverage dispenser — Carbonated beverage dispensers |
| Commercial use coffee or iced tea makers — Commercial coffeemakers |
| Desktop computers |
| Ice dispensers — Ice-making machines |
| Personal computers |
| Point of sale POS terminal — Point of sale POS computer terminals |
| Touch screen monitors — Touch screen computer terminals |
Technology used in this occupation:
| Enterprise resource planning ERP software — Capital Codeworks MenuMax |
| Medical software — CBORD Nutrition Service Suite; Picis CareSuite Dietary Manager |
| Point of sale POS software |
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Knowledge
| Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Skills
| Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Service Orientation — Actively looking for ways to help people. |
| Speaking — Talking to others to convey information effectively. |
| Time Management — Managing one's own time and the time of others. |
| Instructing — Teaching others how to do something. |
| Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. |
| Reading Comprehension — Understanding written sentences and paragraphs in work related documents. |
| Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. |
| Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Abilities
| Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Oral Expression — The ability to communicate information and ideas in speaking so others will understand. |
| Near Vision — The ability to see details at close range (within a few feet of the observer). |
| Speech Clarity — The ability to speak clearly so others can understand you. |
| Speech Recognition — The ability to identify and understand the speech of another person. |
| Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
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Work Activities
| Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. |
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Work Context
| Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Work With Work Group or Team — How important is it to work with others in a group or team in this job? |
| Spend Time Standing — How much does this job require standing? |
| Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions? |
| Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
| Spend Time Walking and Running — How much does this job require walking and running? |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
| Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job? |
| Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job? |
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Job Zone
| Title |
Job Zone One: Little or No Preparation Needed |
| Overall Experience |
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before. |
| Job Training |
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job. |
| Job Zone Examples |
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses. |
| SVP Range |
(Below 4.0) |
| Education |
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license. |
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Interests
Interest code: SRE
| Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
| Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
| Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Work Styles
| Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. |
| Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| Integrity — Job requires being honest and ethical. |
| Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Initiative — Job requires a willingness to take on responsibilities and challenges. |
| Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Work Values
| Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
| Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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Related Occupations
| 35-2011.00 |
Cooks, Fast Food 
|
| 35-2015.00 |
Cooks, Short Order
|
| 35-3021.00 |
Combined Food Preparation and Serving Workers, Including Fast Food
|
| 35-3022.00 |
Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
|
| 35-9011.00 |
Dining Room and Cafeteria Attendants and Bartender Helpers
|
| 39-3031.00 |
Ushers, Lobby Attendants, and Ticket Takers
|
| 43-4081.00 |
Hotel, Motel, and Resort Desk Clerks
|
| 53-6021.00 |
Parking Lot Attendants |
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Wages & Employment Trends
National
| Median wages (2007) |
$9.06 hourly, $18,850 annual |
| Employment (2006) |
189,000 employees |
| Projected growth (2006-2016) |
Faster than average (14% to 20%)
|
| Projected need (2006-2016) |
59,000 additional employees |
State & National
Source: Bureau of Labor Statistics 2007 wage data
and 2006-2016 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.
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