Details Report

Updated 2006

Details Report for:
43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.

Sample of reported job titles: Reservations Agent, Customer Service Agent, Customer Service Representative (CSR), Reservationist, Station Agent, Tour Sales Representative, Airline Ticket Agent

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
92	Core	Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
90	Core	Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
90	Core	Prepare customer invoices, and accept payment.
89	Core	Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
89	Core	Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
88	Core	Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
88	Core	Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
85	Core	Maintain computerized inventories of available passenger space, and provide information on space reserved or available.
82	Core	Confer with customers to determine their service requirements and travel preferences.
95	Supplemental	Examine passenger documentation to determine destinations and to assign boarding passes.
95	Supplemental	Provide boarding or disembarking assistance to passengers needing special assistance.
92	Supplemental	Check baggage and cargo, and direct passengers to designated locations for loading.
88	Supplemental	Announce arrival and departure information, using public-address systems.
77	Supplemental	Trace lost, delayed, or misdirected baggage for customers.
76	Supplemental	Promote particular destinations, tour packages, and other travel services.
66	Supplemental	Provide clients with assistance in preparing required travel documents and forms.
62	Supplemental	Open and close information facilities, and keep them clean during operation.
62	Supplemental	Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.
57	Supplemental	Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
42	Supplemental	Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Tools & Technology Save Table (XLS/CSV)

Tools used in this occupation:

Airline ticket or boarding pass ATB printers — Airline ticket printers

Cash registers

Desktop computers

Electronic funds transfer point of sale equipment — Credit card processing machines

Notebook computers — Laptop computers

Personal computers

Premise branch exchange PBX systems — Private automatic branch exchange PABX systems

Public address systems — Public address PA systems

Special purpose telephones — Multi-line telephones

Ticket dispensing machines — Ticket-printing machines

Technology used in this occupation:

Calendar and scheduling software — Property scheduling software

Data base user interface and query software — Amadeus Altea Reservation; Microsoft Access; Sabre Airline Solutions SabreSonic Ticket; Worldspan Go! Reservation System software (see all 8 examples)

Electronic mail software — Email software

Internet browser software — Web browser software

Office suite software — Microsoft Office

Point of sale POS software — MICROS Systems MICROS 9700 HMS

Spreadsheet software — Microsoft Excel

Word processing software — Corel WordPerfect; Microsoft Word

See all T2 categories and examples

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
92		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
69		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
54		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
50		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
48		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
43		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
41		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
40		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
37		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
37		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
32		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
32		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
30		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
28		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
23		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
21		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
18		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
16		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
14		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
14		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
8		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
7		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
4		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
3		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
3		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
2		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
2		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
1		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
1		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
0		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
0		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Skills Save Table (XLS/CSV)

Importance		Skill
91		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Speaking — Talking to others to convey information effectively.
72		Service Orientation — Actively looking for ways to help people.
71		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
71		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
70		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
69		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
68		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
64		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
62		Instructing — Teaching others how to do something.
61		Coordination — Adjusting actions in relation to others' actions.
58		Time Management — Managing one's own time and the time of others.
57		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
52		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
52		Operation and Control — Controlling operations of equipment or systems.
51		Persuasion — Persuading others to change their minds or behavior.
48		Mathematics — Using mathematics to solve problems.
45		Negotiation — Bringing others together and trying to reconcile differences.
45		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
44		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
43		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
39		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
37		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
37		Operations Analysis — Analyzing needs and product requirements to create a design.
36		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
35		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
35		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
33		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
31		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
26		Repairing — Repairing machines or systems using the needed tools.
25		Technology Design — Generating or adapting equipment and technology to serve user needs.
23		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
21		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
21		Programming — Writing computer programs for various purposes.
14		Science — Using scientific rules and methods to solve problems.

Abilities Save Table (XLS/CSV)

Importance		Ability
85		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
85		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
81		Speech Recognition — The ability to identify and understand the speech of another person.
78		Speech Clarity — The ability to speak clearly so others can understand you.
69		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
63		Near Vision — The ability to see details at close range (within a few feet of the observer).
63		Written Comprehension — The ability to read and understand information and ideas presented in writing.
56		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
56		Written Expression — The ability to communicate information and ideas in writing so others will understand.
53		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
53		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
50		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
50		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
44		Far Vision — The ability to see details at a distance.
44		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
44		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
44		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
41		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
41		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
38		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
35		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
35		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
35		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
31		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
31		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
28		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
28		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
25		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
25		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
25		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
22		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
22		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
22		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
16		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
3		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
3		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
91		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. use computers to enter, access or retrieve data
91		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. answer customer or public inquiries answer questions from employees or public collect payment direct passengers to designated locations provide clients with travel information provide customer service provide customers with travel assistance
87		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
86		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. maintain account records
85		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
83		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. communicate with customers or employees to disseminate information write business correspondence
79		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. identify best itinerary based on knowledge of routes
79		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. calculate monetary exchange calculate rates for organization's products or services compute financial data
78		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. obtain information from individuals obtain travel information for clients read maps read travel rate schedule receive customer orders request reports or records
75		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
75		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. inform clients of travel restrictions
72		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. sell insurance policies sell products or services
71		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
68		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. ensure correct grammar, punctuation, or spelling
65		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
65		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. use knowledge of international travel regulations use knowledge of written communication in sales work use telephone communication techniques
62		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. use passenger rate schedules
60		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
58		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
58		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
55		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
54		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. provide travel suggestions
53		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
51		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. develop travel itinerary make travel reservations
48		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
47		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
46		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
45		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
44		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
44		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
42		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. fill out business or government forms prepare billing statements process or prepare travel forms
35		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). operate business machines
35		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. estimate travel rates or expenses
33		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
29		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
27		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
25		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
22		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
10		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
9		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
7		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Work Context Save Table (XLS/CSV)

Context		Work Context
100		Telephone — How often do you have telephone conversations in this job?
98		Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96		Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
92		Deal With External Customers — How important is it to work with external customers or the public in this job?
91		Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
88		Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
83		Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
83		Spend Time Sitting — How much does this job require sitting?
81		Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
76		Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
70		Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
69		Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
68		Time Pressure — How often does this job require the worker to meet strict deadlines?
66		Work With Work Group or Team — How important is it to work with others in a group or team in this job?
65		Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
60		Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
59		Electronic Mail — How often do you use electronic mail in this job?
51		Letters and Memos — How often does the job require written letters and memos?
50		Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
48		Duration of Typical Work Week — Number of hours typically worked in one week.
48		Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
46		Degree of Automation — How automated is the job?
45		Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
44		Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
44		Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
44		Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
42		Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
40		Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
40		Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
35		Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
34		Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
30		Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
21		Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
20		Spend Time Standing — How much does this job require standing?
18		Public Speaking — How often do you have to perform public speaking in this job?
17		Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
16		Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
15		Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
11		Exposed to Radiation — How often does this job require exposure to radiation?
11		Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
11		Spend Time Walking and Running — How much does this job require walking and running?
10		Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
10		Work Schedules — How regular are the work schedules for this job?
9		Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
8		In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
8		Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
7		Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
7		In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
5		Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
5		Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
4		Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
3		Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
3		Exposed to High Places — How often does this job require exposure to high places?
2		Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
2		Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
0		Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
0		Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

Job Zone Save Table (XLS/CSV)

Component	Description
Title	Job Zone Two: Some Preparation Needed

Overall Experience	Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

SVP Range	(4.0 to < 6.0)

Education	These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
83		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
58		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
33		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
22		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
17		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
93		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
91		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
91		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
88		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
84		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
75		Integrity — Job requires being honest and ethical.
74		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
70		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
69		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
67		Persistence — Job requires persistence in the face of obstacles.
67		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
63		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
50		Initiative — Job requires a willingness to take on responsibilities and challenges.
46		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
45		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
38		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values Save Table (XLS/CSV)

Extent		Work Value
64		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
62		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
57		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
43		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
40		Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Needs Save Table (XLS/CSV)

Extent		Work Need
70		Working Conditions — Workers on this job have good working conditions.
69		Moral Values — Workers on this job are never pressured to do things that go against their sense of right and wrong.
69		Supervision, Human Relations — Workers on this job have supervisors who back up their workers with management.
67		Activity — Workers on this job are busy all the time.
67		Company Policies and Practices — Workers on this job are treated fairly by the company.
64		Social Service — Workers on this job have work where they do things for other people.
61		Security — Workers on this job have steady employment.
55		Achievement — Workers on this job get a feeling of accomplishment.
55		Supervision, Technical — Workers on this job have supervisors who train their workers well.
53		Co-workers — Workers on this job have co-workers who are easy to get along with.
52		Autonomy — Workers on this job plan their work with little supervision.
50		Variety — Workers on this job have something different to do every day.
49		Compensation — Workers on this job are paid well in comparison with other workers.
49		Social Status — Workers on this job are looked up to by others in their company and their community.
45		Ability Utilization — Workers on this job make use of their individual abilities.
44		Advancement — Workers on this job have opportunities for advancement.
42		Independence — Workers on this job do their work alone.
42		Responsibility — Workers on this job make decisions on their own.

Details Report for: 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks