Details Report

Updated 2004

Details Report for:
11-9151.00 - Social and Community Service Managers

Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Sample of reported job titles: Program Director, Vocational Rehabilitation Administrator, Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker), Director of Child Welfare Services, Director of Social Services, Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
76	Core	Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
73	Core	Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
72	Core	Direct activities of professional and technical staff members and volunteers.
72	Core	Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
68	Core	Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
67	Core	Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
66	Core	Research and analyze member or community needs to determine program directions and goals.
65	Core	Speak to community groups to explain and interpret agency purposes, programs, and policies.
64	Core	Recruit, interview, and hire or sign up volunteers and staff.
62	Core	Represent organizations in relations with governmental and media institutions.
69	Supplemental	Plan and administer budgets for programs, equipment and support services.
66	Supplemental	Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
66	Supplemental	Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
60	Supplemental	Implement and evaluate staff training programs.
58	Supplemental	Direct fundraising activities and the preparation of public relations materials.

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
81		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
74		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
74		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
73		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
67		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
66		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
64		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
52		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
52		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
46		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
44		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
43		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
43		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
35		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
32		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
27		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
24		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
24		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
22		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
19		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
19		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
16		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
15		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
15		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
13		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
8		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
7		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
6		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
4		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
4		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
2		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
2		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Skills Save Table (XLS/CSV)

Importance		Skill
97		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
89		Speaking — Talking to others to convey information effectively.
88		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
87		Instructing — Teaching others how to do something.
87		Time Management — Managing one's own time and the time of others.
86		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
85		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
84		Service Orientation — Actively looking for ways to help people.
81		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
79		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
79		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
79		Negotiation — Bringing others together and trying to reconcile differences.
77		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
76		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
71		Coordination — Adjusting actions in relation to others' actions.
71		Persuasion — Persuading others to change their minds or behavior.
70		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
66		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
62		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
52		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
52		Mathematics — Using mathematics to solve problems.
48		Operations Analysis — Analyzing needs and product requirements to create a design.
45		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
42		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
41		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
36		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
36		Science — Using scientific rules and methods to solve problems.
34		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
33		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
31		Technology Design — Generating or adapting equipment and technology to serve user needs.
27		Operation and Control — Controlling operations of equipment or systems.
23		Programming — Writing computer programs for various purposes.
17		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
16		Repairing — Repairing machines or systems using the needed tools.
7		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.

Abilities Save Table (XLS/CSV)

Importance		Ability
85		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
81		Speech Clarity — The ability to speak clearly so others can understand you.
81		Written Comprehension — The ability to read and understand information and ideas presented in writing.
78		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
78		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
78		Written Expression — The ability to communicate information and ideas in writing so others will understand.
75		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
75		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
75		Speech Recognition — The ability to identify and understand the speech of another person.
69		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
66		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
66		Near Vision — The ability to see details at close range (within a few feet of the observer).
63		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
63		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
60		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
56		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
50		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
47		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
47		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
44		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
41		Far Vision — The ability to see details at a distance.
38		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
38		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
38		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
31		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
19		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
16		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
16		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
13		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
6		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
6		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
6		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
3		Night Vision — The ability to see under low light conditions.
3		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
3		Sound Localization — The ability to tell the direction from which a sound originated.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
0		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
0		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
0		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
92		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. establish and maintain relationships with community organizations maintain cooperative working relationships within community service
89		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. determine social service program status
88		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. conduct or attend staff meetings
88		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. provide customer service
87		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. make presentations
87		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
82		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
79		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
77		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
77		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
76		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
76		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
75		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. direct and coordinate activities of workers or staff oversee execution of organizational or program policies
72		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
72		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. use oral or written communication techniques use public speaking techniques
71		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. develop policies, procedures, methods, or standards
71		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
70		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
66		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
65		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. advise volunteers or leaders to ensure program quality or effectiveness consult with customers concerning needs
65		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
63		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. develop records management system maintain administrative services procedures manual maintain records, reports, or files prepare financial reports prepare or maintain employee records
63		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. conduct fund raising activities
62		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. analyze financial data
61		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. use agency mission as a guideline in social services delivery
61		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. conduct training for personnel write employee orientation or training materials
59		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
58		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. assign work to staff or employees evaluate performance of employees or contract personnel orient new employees
55		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
52		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
52		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
50		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. evaluate information from employment interviews hire, discharge, transfer, or promote workers interview job applicants
41		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money. develop budgets
29		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
20		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
19		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
18		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
15		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
10		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
5		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
5		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Work Context Save Table (XLS/CSV)

Context		Work Context
100		Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
99		Telephone — How often do you have telephone conversations in this job?
94		Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
94		Work With Work Group or Team — How important is it to work with others in a group or team in this job?
90		Electronic Mail — How often do you use electronic mail in this job?
89		Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
88		Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
87		Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
87		Deal With External Customers — How important is it to work with external customers or the public in this job?
85		Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
82		Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
79		Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
77		Time Pressure — How often does this job require the worker to meet strict deadlines?
76		Letters and Memos — How often does the job require written letters and memos?
74		Spend Time Sitting — How much does this job require sitting?
73		Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
71		Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
67		Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
63		Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
61		Duration of Typical Work Week — Number of hours typically worked in one week.
60		Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
58		In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
54		Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
50		Public Speaking — How often do you have to perform public speaking in this job?
48		Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
44		Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
44		Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
36		Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
35		Degree of Automation — How automated is the job?
31		Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
26		Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
23		Spend Time Standing — How much does this job require standing?
20		Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
19		Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
19		Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
18		Spend Time Walking and Running — How much does this job require walking and running?
14		Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
13		Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
13		Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
13		Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
13		Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
12		Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
12		Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
9		Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
9		Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
6		Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
5		Work Schedules — How regular are the work schedules for this job?
4		Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
2		Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
2		Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
2		Exposed to High Places — How often does this job require exposure to high places?
2		Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
2		Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
0		Exposed to Radiation — How often does this job require exposure to radiation?
0		Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
0		In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
0		Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

Job Zone Save Table (XLS/CSV)

Component	Description
Title	Job Zone Four: Considerable Preparation Needed

Overall Experience	A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.

SVP Range	(7.0 to < 8.0)

Education	Most of these occupations require a four - year bachelor's degree, but some do not.

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
94		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
78		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
56		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
44		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
33		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
28		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
98		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
95		Integrity — Job requires being honest and ethical.
94		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
92		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
91		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
91		Initiative — Job requires a willingness to take on responsibilities and challenges.
89		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
87		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
85		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
85		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
85		Persistence — Job requires persistence in the face of obstacles.
80		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
77		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
74		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
72		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
71		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

Work Values Save Table (XLS/CSV)

Extent		Work Value
73		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
70		Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
68		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
63		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
63		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
58		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Needs Save Table (XLS/CSV)

Extent		Work Need
84		Security — Workers on this job have steady employment.
84		Social Service — Workers on this job have work where they do things for other people.
78		Activity — Workers on this job are busy all the time.
78		Autonomy — Workers on this job plan their work with little supervision.
75		Achievement — Workers on this job get a feeling of accomplishment.
75		Authority — Workers on this job give directions and instructions to others.
75		Company Policies and Practices — Workers on this job are treated fairly by the company.
72		Ability Utilization — Workers on this job make use of their individual abilities.
66		Creativity — Workers on this job try out their own ideas.
66		Responsibility — Workers on this job make decisions on their own.
66		Social Status — Workers on this job are looked up to by others in their company and their community.
66		Working Conditions — Workers on this job have good working conditions.
63		Co-workers — Workers on this job have co-workers who are easy to get along with.
63		Variety — Workers on this job have something different to do every day.
59		Recognition — Workers on this job receive recognition for the work they do.
56		Moral Values — Workers on this job are never pressured to do things that go against their sense of right and wrong.
56		Supervision, Human Relations — Workers on this job have supervisors who back up their workers with management.
53		Advancement — Workers on this job have opportunities for advancement.
47		Compensation — Workers on this job are paid well in comparison with other workers.
44		Supervision, Technical — Workers on this job have supervisors who train their workers well.
38		Independence — Workers on this job do their work alone.

Related Occupations Save Table (XLS/CSV)

11-9032.00	Education Administrators, Elementary and Secondary School
11-9051.00	Food Service Managers
37-1011.00	First-Line Supervisors/Managers of Housekeeping and Janitorial Workers
39-9032.00	Recreation Workers
43-1011.00	First-Line Supervisors/Managers of Office and Administrative Support Workers

Education

Percentage of Respondents	Education Level Attained
72	Bachelor's degree or higher
20	Some college
9	High school or less

Source: Bureau of Labor Statistics survey of employees aged 25-44.

Wages & Employment Trends

National

Category	Occupation Information
Median wages (2007)	$26.22 hourly, $54,530 annual

Employment (2006)	130,000 employees

Projected growth (2006-2016)

Details Report for: 11-9151.00 - Social and Community Service Managers