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Custom Report for:
43-4051.00 - Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Sample of reported job titles: Customer Service Representative, Account Manager, Client Services Representative, Account Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Hub Associate, Account Service Representative, Call Center Representative

Also see: Patient Representatives

O*NET Data

O*NET Descriptor	Display Cutoff
Tasks	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance Relevance scale Display items on the Frequency scale
Tools & Technology	Display 10 20 all 22 categories with no up to 4 all examples for each category Tools (10 categories) Technology (12 categories)
Knowledge	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance Level scale Show scale anchors
Skills	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance Level scale Show scale anchors
Abilities	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance Level scale Show scale anchors
Work Activities	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance Level scale Show scale anchors Show detailed work activities where available
Work Context	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Context scale Show percentages of respondents
Job Zone
Interests	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Occupational Interest scale
Work Styles	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Importance scale Show scale anchors
Work Values	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Extent scale
Work Needs	Display items scoring at least 100 90 80 70 60 50 40 30 20 10 0 on the Extent scale

Other Information

Related Occupations

Crosswalk           Classification of Instructional Programs (CIP) Dictionary of Occupational Titles (DOT) Occupational Outlook Handbook (OOH) Standard Occupational Classification (SOC)

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Help

• OnLine Help
• About O*NET
• OnLine Desk Aid
• Job Accommodations
• Related Sites
• Home

Find Occupations

• Career Cluster
• Green Economy Sector
• Industry
• Job Family
• Job Zone
• O*NET Descriptor
• STEM Discipline

Advanced Search

• Skills Search
• Tools & Technology

Crosswalks

• Apprenticeship
• Education
• Military
• Occupation Handbook
• DOT
• SOC

O*NET Sites

• Resource Center
• Code Connector
• Data Collection Program
• O*NET Academy
• U.S. Department of Labor
• Related Sites

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