Tools & Technology for:
43-4051.00 - Customer Service Representatives   Save Table (XLS/CSV)

Tools | Technology

Tools

Autodialers
  • Autodialing systems
  • Predictive dialers
Automated attendant systems
  • Voice broadcasting systems
Automatic call distributor ACD
  • Automatic call distribution ACD system
Desktop computers
Digital Telephones
  • Wireless telephone systems
Global positioning system receivers
  • Global positioning system GPS devices
Music or message on hold player
  • On hold players
Phone headsets
  • Wireless telephone headsets
Special purpose telephones
  • Multi-line telephones
Standalone telephone caller identification
  • Calling line identification equipment
  • Dialed number identification systems DNIS

Technology

Contact center software
  • Multi-channel contact center software
  • Timpani Contact Center
  • Timpani Email
Customer relationship management CRM software
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo
  • Avidian Technologies Prophet
  • Customer account management software
  • Customer complaint ticketing management software
  • Customer service and support software
  • Hosted Support ezSupport Pro
  • Lynk Everest
  • Parature eTicket
  • Sales force automation software
  • SSA Global software
  • Telemation e-CRM
Data base user interface and query software
  • Customer service knowledge generation software
Electronic mail software
  • Astute Solutions PowerCenter
  • IBM Lotus Notes
  • Microsoft Outlook
Mobile messaging service software
  • Unified messaging software
Network conferencing software
  • Active Data Online WebChat
  • eStara Softphone
  • Parature eRealtime
  • Timpani Chat
Point of sale POS software
  • Main Street Softworks Monetra
Spreadsheet software
  • Microsoft Excel
Voice recognition software
  • DSC Pacer Interactive Voice Response System
Word processing software
  • Microsoft Word

We welcome feedback on the Tools & Technology database. We encourage you to suggest tools and technologies where our coverage may not reflect the full range of an occupation's duties. All suggestions will be considered for a future update of the T2 database.

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