Summary Report for:
53-6031.00 - Service Station Attendants
Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
Sample of reported job titles:
Gas Station Cashier, Cleaner/Shifter, Gas Attendant, Service Station Attendant, Attendant, Gas Pumper, Clerk, Customer Service Representative, Fuel Attendant, Gas Station Attendant
Tasks | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment
Tasks
- Collect cash payments from customers and make change, or charge purchases to customers' credit cards and provide customers with receipts.
- Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
- Prepare daily reports of fuel, oil, and accessory sales.
- Clean parking areas, offices, restrooms, and equipment, and remove trash.
- Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
- Clean windshields, and/or wash and wax vehicles.
- Provide customers with information about local roads and highways.
- Perform minor repairs such as adjusting brakes, replacing spark plugs, and changing engine oil and filters.
- Order stock, and price and shelve incoming goods.
- Rotate, test, and repair or replace tires.
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Knowledge
| Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Skills
| Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Speaking — Talking to others to convey information effectively. |
| Service Orientation — Actively looking for ways to help people. |
| Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Mathematics — Using mathematics to solve problems. |
| Time Management — Managing one's own time and the time of others. |
| Troubleshooting — Determining causes of operating errors and deciding what to do about it. |
| Instructing — Teaching others how to do something. |
| Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
| Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
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Abilities
| Oral Expression — The ability to communicate information and ideas in speaking so others will understand. |
| Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| Near Vision — The ability to see details at close range (within a few feet of the observer). |
| Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
| Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. |
| Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| Speech Clarity — The ability to speak clearly so others can understand you. |
| Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
| Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
| Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Work Activities
| Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). |
| Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Work Context
| Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)? |
| Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions? |
| Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
| Telephone — How often do you have telephone conversations in this job? |
| Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions? |
| Spend Time Standing — How much does this job require standing? |
| Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer? |
| Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company? |
| Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job? |
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Job Zone
| Title |
Job Zone One: Little or No Preparation Needed |
| Overall Experience |
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before. |
| Job Training |
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job. |
| Job Zone Examples |
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses. |
| SVP Range |
(Below 4.0) |
| Education |
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license. |
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Interests
Interest code: REC
| Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
| Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
| Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. |
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Work Styles
| Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Integrity — Job requires being honest and ethical. |
| Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. |
| Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
| Initiative — Job requires a willingness to take on responsibilities and challenges. |
| Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. |
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Work Values
| Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
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Related Occupations
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Wages & Employment Trends
National
| Median wages (2006) |
$8.53 hourly, $17,750 annual |
| Employment (2006) |
96,000 employees |
| Projected growth (2006-2016) |
Average (7% to 13%)
|
| Projected need (2006-2016) |
56,000 additional employees |
State & National
Source: Bureau of Labor Statistics 2006 wage data
and 2006-2016 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.
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