Updated 2006

Summary Report for:
49-2022.00 - Telecommunications Equipment Installers and Repairers, Except Line Installers

Set-up, rearrange, or remove switching and dialing equipment used in central offices. Service or repair telephones and other communication equipment on customers' property. May install equipment in new locations or install wiring and telephone jacks in buildings under construction.

The occupation code you requested, 49-2022.05 (Station Installers and Repairers, Telephone), is no longer in use. In the future, please use 49-2022.00 (Telecommunications Equipment Installers and Repairers, Except Line Installers) instead.

Sample of reported job titles: Central Office Technician, Install / Repair Technician, Service Technician, Installer, Telecommunications Technician, Customer Service Technician (CST), Combination Technician, Field Technician, Communications Technician, Outside Plant Technician

View report: Summary  Details  Custom

Tasks  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment

Tasks

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Knowledge

Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Skills

Installation — Installing equipment, machines, wiring, or programs to meet specifications.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Repairing — Repairing machines or systems using the needed tools.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Speaking — Talking to others to convey information effectively.
Time Management — Managing one's own time and the time of others.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Abilities

Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

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Work Activities

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Work Context

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
Telephone — How often do you have telephone conversations in this job?
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
Deal With External Customers — How important is it to work with external customers or the public in this job?
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Overall Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
SVP Range (6.0 to < 7.0)
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

There are 12 recognized apprenticeable specialties associated with this occupation:
Central-Office Installer; Central-Office Repairer; Private-Branch-Exchange Installer; Private-Branch-Exchange Repairer; Automatic-Equipment Technician; Equipment Installer (Telephone and Telegraph); Sound Technician; Technician, Submarine Cable Equipment; Telecommunications Technician; Electronic Systems Technician; Maintenance Mechanic, Telephone; Station Installer-and-Repairer

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information external site website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship external site website.

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Interests

Interest code: RC

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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Work Values

Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Related Occupations

27-4012.00 Broadcast Technicians
27-4014.00 Sound Engineering Technicians
49-2011.00 Computer, Automated Teller, and Office Machine Repairers In-Demand
49-2021.00 Radio Mechanics
49-2094.00 Electrical and Electronics Repairers, Commercial and Industrial Equipment In-Demand
49-2097.00 Electronic Home Entertainment Equipment Installers and Repairers
49-9052.00 Telecommunications Line Installers and Repairers In-Demand
49-9097.00 Signal and Track Switch Repairers

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Wages & Employment Trends

National

Median wages (2006) $25.21 hourly, $52,430 annual
Employment (2006) 198,000 employees
Projected growth (2006-2016) Slower than average (3% to 6%) Slower than average (3% to 6%)
Projected need (2006-2016) 54,000 additional employees

State & National

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Source: Bureau of Labor Statistics 2006 wage data external site and 2006-2016 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.

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