Summary Report for:
43-4051.03 - Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
This title represents an occupation for which data collection is currently underway.
Tasks | Interests | Work Values | Wages & Employment
Tasks
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Teach patients to use home health care equipment.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Interests
Interest code: SE
| Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
| Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
Work Values
| Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
| Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
| Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
Wages & Employment Trends
National
Median wages data collected from Customer Service Representatives.
Employment data collected from Customer Service Representatives.
| Median wages (2008) | $14.36 hourly, $29,860 annual |
| Employment (2006) | 2,202,000 employees |
| Projected growth (2006-2016) | 
Much faster than average (21% or higher)
|
| Projected need (2006-2016) | 1,158,000 additional employees |
State & National
Source: Bureau of Labor Statistics 2008 wage data
and 2006-2016 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.