Summary Report for:
35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers
Facilitate food service. Clean tables, carry dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food, and serve water, butter, and coffee to patrons.
Sample of reported job titles:
Busser, Dietary Aide, Bus Boy, Bus Person, Server, Wait Staff, Bar Back, Dietary Aid, Nutrition Aide, Bus Girl
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment
Tasks
- Wipe tables and seats with dampened cloths, and replace dirty tablecloths.
- Set tables with clean linens, condiments, and other supplies.
- Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food, drink and broken dishes, and remove empty bottles and trash.
- Perform serving, cleaning, and stocking duties in establishments such as cafeterias or dining rooms in order to facilitate customer service.
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
- Serve ice water, coffee, rolls, and butter to patrons.
- Fill beverage and ice dispensers.
- Stock cabinets and serving areas with condiments, and refill condiment containers as necessary.
- Locate items requested by customers.
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Tools & Technology
Tools used in this occupation:
| Cash registers |
| Commercial use blenders — Blenders |
| Commercial use coffee or iced tea makers — Commercial coffeemakers |
| Commercial use food warmers — Steam tables |
| Commercial use graters — Fruit zesters |
| Commercial use microwave ovens — Microwave ovens |
| Ice dispensers — Ice-making machines |
| Non carbonated beverage dispenser — Juice dispensers |
| Point of sale POS terminal — Point of sale POS computer terminals |
Technology used in this occupation:
| Point of sale POS software — Plexis Software Plexis POS; RestaurantPlus PRO |
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Knowledge
| Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Skills
| Speaking — Talking to others to convey information effectively. |
| Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. |
| Service Orientation — Actively looking for ways to help people. |
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Abilities
| Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
| Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
| Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
| Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
| Speech Recognition — The ability to identify and understand the speech of another person. |
| Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
| Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
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Work Activities
| Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
| Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Work Context
| Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Spend Time Standing — How much does this job require standing? |
| Spend Time Walking and Running — How much does this job require walking and running? |
| Work With Work Group or Team — How important is it to work with others in a group or team in this job? |
| Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer? |
| Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
| Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
| Deal With External Customers — How important is it to work with external customers or the public in this job? |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
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Job Zone
| Title |
Job Zone One: Little or No Preparation Needed |
| Overall Experience |
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before. |
| Job Training |
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job. |
| Job Zone Examples |
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses. |
| SVP Range |
(Below 4.0) |
| Education |
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license. |
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Interests
Interest code: RES
| Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
| Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
| Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
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Work Styles
| Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Integrity — Job requires being honest and ethical. |
| Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
| Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. |
| Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Work Values
| Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
| Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
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Related Occupations
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Wages & Employment Trends
National
| Median wages (2006) |
$7.36 hourly, $15,310 annual |
| Employment (2006) |
416,000 employees |
| Projected growth (2006-2016) |
Average (7% to 13%)
|
| Projected need (2006-2016) |
223,000 additional employees |
State & National
Source: Bureau of Labor Statistics 2006 wage data
and 2006-2016 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.
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