Public Safety Telecommunicators
43-5031.00
Updated 2024

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Sample of reported job titles: 911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Dispatcher, Emergency Communications Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, Telecommunicator

Occupation-Specific Information

Tasks Save Table: XLSX CSV

ImportanceCategoryTask
99
 
Core
Provide emergency medical instructions to callers.
97
 
Core
Question callers to determine their locations and the nature of their problems to determine type of response needed.
96
 
Core
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
94
 
Core
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
93
 
Core
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
93
 
Core
Record details of calls, dispatches, and messages.
92
 
Core
Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
91
 
Core
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
90
 
Core
Maintain access to, and security of, highly sensitive materials.
89
 
Core
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
88
 
Core
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
87
 
Core
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
85
 
Core
Learn material and pass required tests for certification.
83
 
Core
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
80
 
Core
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
75
 
Core
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
90
 
Supplemental
Operate and maintain mobile dispatch vehicles and equipment.
83
 
Supplemental
Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
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Technology Skills Save Table: XLSX CSV

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Tools Used Save Table: XLSX CSV

Occupational Requirements

Work Activities Save Table: XLSX CSV

ImportanceWork Activity
97
 
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
95
 
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
94
 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
91
 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
87
 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
85
 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
85
 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
85
 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
84
 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
80
 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
79
 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
78
 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
76
 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
74
 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
73
 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
70
 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
68
 
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
66
 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
65
 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
65
 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
65
 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
64
 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
59
 
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
58
 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
58
 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
58
 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
57
 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
56
 
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
55
 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
54
 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
51
 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
49
 
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
42
 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
41
 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
39
 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
35
 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
30
 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
30
 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
26
 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
25
 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
12
 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Detailed Work Activities Save Table: XLSX CSV

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Work Context Save Table: XLSX CSV

  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
    • 99%
      99%
       
      Constant contact with others
  • Deal With External Customers — How important is it to work with external customers or the public in this job?
    • 99%
      99%
       
      Extremely important
  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
    • 100%
      100%
       
      Every day
  • Spend Time Sitting — How much does this job require sitting?
    • 99%
      99%
       
      Continually or almost continually
  • Telephone — How often do you have telephone conversations in this job?
    • 100%
      100%
       
      Every day
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
    • 87%
      87%
       
      Extremely important
    • 13%
      13%
       
      Very important
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
    • 82%
      82%
       
      Extremely important
    • 18%
      18%
       
      Very important
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job?
    • 83%
      83%
       
      Extremely important
    • 17%
      17%
       
      Very important
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
    • 94%
      94%
       
      Every day
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
  • Electronic Mail — How often do you use electronic mail in this job?
    • 71%
      71%
       
      Every day
    • 29%
      29%
       
      Once a week or more but not every day
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
    • 73%
      73%
       
      Very important results
    • 26%
      26%
       
      Important results
  • Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
    • 78%
      78%
       
      Continually or almost continually
    • 16%
      16%
       
      More than half the time
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
    • 12%
      12%
       
      More than half the time
    • 12%
      12%
       
      Never
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
    • 17%
      17%
       
      Some freedom
  • Time Pressure — How often does this job require the worker to meet strict deadlines?
    • 60%
      60%
       
      Every day
    • 27%
      27%
       
      Once a week or more but not every day
    • 12%
      12%
       
      Never
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
    • 78%
      78%
       
      Every day
    • 17%
      17%
       
      Never
  • Duration of Typical Work Week — Number of hours typically worked in one week.
    • 51%
      51%
       
      More than 40 hours
    • 49%
      49%
       
      40 hours
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
    • 49%
      49%
       
      Extremely important
    • 22%
      22%
       
      Very important
  • Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
    • 70%
      70%
       
      Extremely serious
    • 30%
      30%
       
      Not serious at all
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
    • 18%
      18%
       
      Limited freedom
    • 12%
      12%
       
      No freedom
  • Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
    • 48%
      48%
       
      Very high responsibility
    • 17%
      17%
       
      High responsibility
  • Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
    • 12%
      12%
       
      High responsibility
    • 13%
      13%
       
      Moderate responsibility
    • 16%
      16%
       
      Limited responsibility
    • 12%
      12%
       
      No responsibility
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
    • 22%
      22%
       
      Once a week or more but not every day
    • 29%
      29%
       
      Never
  • Letters and Memos — How often does the job require written letters and memos?
    • 27%
      27%
       
      Once a week or more but not every day
    • 17%
      17%
       
      Once a year or more but not every month
    • 17%
      17%
       
      Never
  • Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
    • 28%
      28%
       
      Every day
    • 25%
      25%
       
      Once a week or more but not every day
    • 17%
      17%
       
      Once a month or more but not every week
    • 14%
      14%
       
      Once a year or more but not every month
    • 17%
      17%
       
      Never
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
    • 14%
      14%
       
      Moderately close (at arm's length)
    • 12%
      12%
       
      I work with others but not closely (e.g., private office)
    • 12%
      12%
       
      I don't work near other people (beyond 100 ft.)
  • Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
  • Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
    • 13%
      13%
       
      Extremely competitive
    • 21%
      21%
       
      Highly competitive
    • 14%
      14%
       
      Moderately competitive
    • 52%
      52%
       
      Not at all competitive
  • Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
    • 31%
      31%
       
      Every day
    • 68%
      68%
       
      Never
  • Degree of Automation — How automated is the job?
    • 30%
      30%
       
      Highly automated
    • 22%
      22%
       
      Slightly automated
    • 48%
      48%
       
      Not at all automated
  • Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
    • 14%
      14%
       
      Extremely important
    • 75%
      75%
       
      Not important at all
  • Spend Time Standing — How much does this job require standing?
    • 73%
      73%
       
      Less than half the time
    • 27%
      27%
       
      Never
  • Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
    • 13%
      13%
       
      Once a month or more but not every week
    • 13%
      13%
       
      Once a year or more but not every month
    • 75%
      75%
       
      Never
  • Spend Time Walking and Running — How much does this job require walking and running?
  • Work Schedules — How regular are the work schedules for this job?
    • 19%
      19%
       
      Irregular (changes with weather conditions, production demands, or contract duration)
    • 81%
      81%
       
      Regular (established routine, set schedule)
  • Public Speaking — How often do you have to perform public speaking in this job?
    • 17%
      17%
       
      Once a year or more but not every month
    • 83%
      83%
       
      Never
  • Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
    • 14%
      14%
       
      Once a year or more but not every month
    • 85%
      85%
       
      Never
  • Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
    • 14%
      14%
       
      Less than half the time
    • 86%
      86%
       
      Never
  • In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
    • 96%
      96%
       
      Never
  • Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
    • 97%
      97%
       
      Never
  • Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
    • 98%
      98%
       
      Never
  • Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
    • 99%
      99%
       
      Never
  • Exposed to Radiation — How often does this job require exposure to radiation?
    • 99%
      99%
       
      Never
  • In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
    • 99%
      99%
       
      Never
  • Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
    • 98%
      98%
       
      Never
  • Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
    • 98%
      98%
       
      Never
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
    • 98%
      98%
       
      Never
  • Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
    • 97%
      97%
       
      Never
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
    • 98%
      98%
       
      Never
  • Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
    • 99%
      99%
       
      Never
  • Exposed to High Places — How often does this job require exposure to high places?
    • 99%
      99%
       
      Never
  • Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
    • 100%
      100%
       
      Never
  • Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
    • 99%
      99%
       
      Never
  • Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
    • 99%
      99%
       
      Never
  • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
    • 100%
      100%
       
      Never

Experience Requirements

Job Zone Save Table: XLSX CSV

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
(4.0 to < 6.0)

Training & Credentials

State training
Local training
Certifications
Find certifications nationwide
State licenses

Apprenticeship Opportunities

Example apprenticeship titles for this occupation:

  • Alarm Operator (Gov Serv)
  • Telecommunicator

Specific title(s) listed above are vetted by industry and approved by the U.S. Department of Labor for use in a Registered Apprenticeship Program.

Start your career and build your skillset. Visit Apprenticeship.gov to learn about opportunities related to this occupation.

Worker Requirements

Skills Save Table: XLSX CSV

ImportanceSkill
85
 
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
78
 
Speaking — Talking to others to convey information effectively.
72
 
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
69
 
Coordination — Adjusting actions in relation to others' actions.
69
 
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
69
 
Service Orientation — Actively looking for ways to help people.
66
 
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
60
 
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
56
 
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
53
 
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
53
 
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53
 
Persuasion — Persuading others to change their minds or behavior.
50
 
Instructing — Teaching others how to do something.
50
 
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
47
 
Negotiation — Bringing others together and trying to reconcile differences.
47
 
Time Management — Managing one's own time and the time of others.
44
 
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
41
 
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
38
 
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
38
 
Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28
 
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
25
 
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25
 
Mathematics — Using mathematics to solve problems.
25
 
Operation and Control — Controlling operations of equipment or systems.
25
 
Operations Analysis — Analyzing needs and product requirements to create a design.
25
 
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
25
 
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
22
 
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
22
 
Programming — Writing computer programs for various purposes.
19
 
Technology Design — Generating or adapting equipment and technology to serve user needs.
16
 
Repairing — Repairing machines or systems using the needed tools.
13
 
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
13
 
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
10
 
Science — Using scientific rules and methods to solve problems.
3
 
Installation — Installing equipment, machines, wiring, or programs to meet specifications.

Knowledge Save Table: XLSX CSV

ImportanceKnowledge
98
 
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
89
 
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
87
 
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
86
 
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
85
 
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
81
 
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
79
 
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
76
 
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
71
 
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
63
 
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
59
 
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
57
 
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
55
 
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
53
 
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
41
 
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
40
 
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
36
 
Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
35
 
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
30
 
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
25
 
Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
22
 
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
20
 
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
18
 
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
15
 
Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
13
 
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
12
 
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
12
 
History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
11
 
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
8
 
Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
7
 
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
5
 
Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
0
 
Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
0
 
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 63%
     
    High school diploma or equivalent required
  • 11%
     
    Post-secondary certificate required

Worker Characteristics

Abilities Save Table: XLSX CSV

ImportanceAbility
85
 
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
81
 
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78
 
Speech Clarity — The ability to speak clearly so others can understand you.
75
 
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
72
 
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
72
 
Speech Recognition — The ability to identify and understand the speech of another person.
69
 
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
69
 
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
69
 
Written Comprehension — The ability to read and understand information and ideas presented in writing.
63
 
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
56
 
Near Vision — The ability to see details at close range (within a few feet of the observer).
56
 
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
56
 
Written Expression — The ability to communicate information and ideas in writing so others will understand.
53
 
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
50
 
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
50
 
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50
 
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50
 
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
50
 
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
47
 
Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
44
 
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
44
 
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41
 
Far Vision — The ability to see details at a distance.
38
 
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
38
 
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
31
 
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
31
 
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
31
 
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
28
 
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
28
 
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
28
 
Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
28
 
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
25
 
Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
25
 
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
25
 
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
25
 
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
25
 
Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22
 
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
16
 
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
13
 
Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
13
 
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13
 
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
10
 
Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
10
 
Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
10
 
Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
10
 
Speed of Limb Movement — The ability to quickly move the arms and legs.
6
 
Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3
 
Glare Sensitivity — The ability to see objects in the presence of a glare or bright lighting.
0
 
Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0
 
Night Vision — The ability to see under low-light conditions.
0
 
Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0
 
Sound Localization — The ability to tell the direction from which a sound originated.

Interests Save Table: XLSX CSV

Occupational InterestInterest
76
 
Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
54
 
Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
43
 
Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
32
 
Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
31
 
Investigative — Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
0
 
Artistic — Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Values Save Table: XLSX CSV

ExtentWork Value
83
 
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
83
 
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
50
 
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
50
 
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
47
 
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
45
 
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Work Styles Save Table: XLSX CSV

ImportanceWork Style
97
 
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
96
 
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
89
 
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
89
 
Integrity — Job requires being honest and ethical.
87
 
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
85
 
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
83
 
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
81
 
Persistence — Job requires persistence in the face of obstacles.
79
 
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
72
 
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
71
 
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
69
 
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
68
 
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
64
 
Initiative — Job requires a willingness to take on responsibilities and challenges.
64
 
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
53
 
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Workforce Characteristics

Wages & Employment Trends

Median wages (2022)
$22.55 hourly, $46,900 annual
State wages
Local wages
Employment (2022)
99,500 employees
Projected growth (2022-2032)
Average (2% to 4%)
Projected job openings (2022-2032)
10,400
State trends
Top industries (2022)
Government (87% employed in this sector)

Source: Bureau of Labor Statistics 2022 wage data and 2022-2032 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2022-2032). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
Local job openings

More Information

Professional Associations

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

National Associations
Accreditation, Certification, & Unions