Details Report for:
43-4051.03 - Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
This title represents an occupation for which data collection is currently underway.
Tasks | Interests | Work Values | Education | Wages & Employment
Tasks Save Table (XLS/CSV)
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Teach patients to use home health care equipment.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Maintain knowledge of community services and resources available to patients.
- Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
Interests Save Table (XLS/CSV)
 Occupational Interest |
Interest |
|
|---|---|---|
95   |
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. | |
| 45 |
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. | |
| 22 |
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. | |
| 17 |
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. | |
| 11 |
Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. | |
| 0 |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. | |
Work Values Save Table (XLS/CSV)
Extent |
Work Value |
|
|---|---|---|
| 89 |
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
| 61 |
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. | |
| 61 |
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. | |
| 56 |
Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | |
| 56 |
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. | |
| 45 |
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. | |
Education
Education data collected from Customer Service Representatives.
Percentage of Respondents |
Education Level Attained |
|---|---|
| 44 |
Some college |
| 34 |
High school or less |
| 22 |
Bachelor's degree or higher |
Source: Bureau of Labor Statistics
survey of employees aged 25-44.
Wages & Employment Trends
National
Median wages data collected from Customer Service Representatives.
Employment data collected from Customer Service Representatives.
| Category | Occupation Information |
|---|---|
| Median wages (2008) | $14.36 hourly, $29,860 annual |
| Employment (2006) | 2,202,000 employees |
| Projected growth (2006-2016) | 
Much faster than average (21% or higher)
|
| Projected need (2006-2016) | 1,158,000 additional employees |
State & National
Source: Bureau of Labor Statistics 2008 wage data
and 2006-2016 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2006-2016). "Projected need" represents job openings due to growth and net replacement.