Details Report

Updated 2006

Details Report for:
39-6031.00 - Flight Attendants

Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Sample of reported job titles: Flight Attendant, Purser, In-Flight Crew Member

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
99	Core	Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
96	Core	Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.
95	Core	Walk aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings.
94	Core	Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
94	Core	Administer first aid to passengers in distress.
93	Core	Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
91	Core	Prepare passengers and aircraft for landing, following procedures.
85	Core	Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
84	Core	Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
79	Core	Reassure passengers when situations such as turbulence are encountered.
77	Core	Announce flight delays and descent preparations.
72	Core	Inspect passenger tickets to verify information and to obtain destination information.
72	Core	Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
72	Core	Assist passengers while entering or disembarking the aircraft.
71	Core	Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
70	Core	Greet passengers boarding aircraft and direct them to assigned seats.
70	Core	Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.
69	Core	Take inventory of headsets, alcoholic beverages, and money collected.
68	Core	Operate audio and video systems.
67	Core	Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
63	Core	Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
53	Core	Collect money for meals and beverages.
54	Supplemental	Heat and serve prepared foods.
36	Supplemental	Sell alcoholic beverages to passengers.

Tools & Technology Save Table (XLS/CSV)

Tools used in this occupation:

Aircraft communication systems — Satellite aircraft communication systems

Aircraft environment controllers — Cabin management systems

Aircraft escape or ejection systems — Emergency exit doors and windows; Evacuation slides; Slideraft packs; Window exit escape ropes

Aircraft fire control or extinguishing systems — Aircraft fire extinguishing systems

Aircraft oxygen equipment — Chemical oxygen generators; Portable oxygen bottles; Protective breathing equipment; Supplemental oxygen systems

Automated external defibrillators AED or hard paddles — Automated external defibrillators AED

Cardiopulmonary resuscitation CPR protective shields or masks — Cardiopulmonary resuscitation CPR masks

Circuit breakers — Electrical circuit breakers

Control valves — Water system shutoff valves

Cool containers — Refreshment carts; Refrigeration units; Storage compartments

Emergency medical services first aid kits — First aid kits

Emergency medical services intravenous IV kits — Intravenous IV administration sets

Emergency medical services oxygen or resuscitation kits — Self-inflating manual resuscitation devices

Emergency medical services tourniquets or clamps — Tourniquets

Emergency resuscitator or aspirator kits — Cardiopulmonary resuscitation CPR equipment

Hypodermic injection apparatus or accessories — Epi-pens

Life vests or preservers — Flotation seat cushions; Life preservers

Lifeboats or liferafts — Emergency rafts; Sliderafts

Technology used in this occupation:

Calendar and scheduling software — AD OPT Altitude; Bid Assistant; SBS International Maestro Suite; ValtamTech Flight Crew Log (see all 5 examples)

Computer based training software — IBM Lotus LearningSpace

See all 34 T2 categories

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
98		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
89		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
76		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
68		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
64		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
54		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
47		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
47		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
46		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
44		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
42		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
39		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
39		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
38		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
36		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
34		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
29		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
28		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
28		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
28		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
22		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
22		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
15		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
14		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
14		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
12		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
8		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
7		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
5		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
3		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
2		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
2		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
2		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Skills Save Table (XLS/CSV)

Importance		Skill
90		Service Orientation — Actively looking for ways to help people.
84		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
83		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
80		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
80		Speaking — Talking to others to convey information effectively.
79		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
71		Coordination — Adjusting actions in relation to others' actions.
67		Time Management — Managing one's own time and the time of others.
60		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
59		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
55		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
53		Instructing — Teaching others how to do something.
53		Negotiation — Bringing others together and trying to reconcile differences.
51		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
46		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
46		Persuasion — Persuading others to change their minds or behavior.
42		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
41		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
40		Mathematics — Using mathematics to solve problems.
36		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
29		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
27		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
27		Operation and Control — Controlling operations of equipment or systems.
25		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
23		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
22		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
21		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
17		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
11		Repairing — Repairing machines or systems using the needed tools.
11		Technology Design — Generating or adapting equipment and technology to serve user needs.
7		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
7		Science — Using scientific rules and methods to solve problems.
5		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
5		Operations Analysis — Analyzing needs and product requirements to create a design.
5		Programming — Writing computer programs for various purposes.

Abilities Save Table (XLS/CSV)

Importance		Ability
81		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
78		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78		Speech Clarity — The ability to speak clearly so others can understand you.
72		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
72		Speech Recognition — The ability to identify and understand the speech of another person.
66		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
63		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63		Near Vision — The ability to see details at close range (within a few feet of the observer).
60		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
60		Far Vision — The ability to see details at a distance.
60		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
60		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
56		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
56		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
56		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
56		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
56		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
56		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
53		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
53		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
53		Written Comprehension — The ability to read and understand information and ideas presented in writing.
50		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
50		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
50		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
50		Written Expression — The ability to communicate information and ideas in writing so others will understand.
47		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
47		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
47		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
47		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
44		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
38		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
38		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
38		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
35		Speed of Limb Movement — The ability to quickly move the arms and legs.
35		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
31		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
31		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
31		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
31		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
28		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
22		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
13		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
10		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
6		Night Vision — The ability to see under low light conditions.
3		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
97		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. accommodate requests of passengers answer customer or public inquiries assist individuals into or out of vehicles, boats, aircraft, or rides assist passengers to store luggage assist patrons or passengers to find seats collect payment greet customers, guests, visitors, or passengers provide customer service provide personal services to passengers serve food or beverages
87		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
84		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. conduct or attend staff meetings
84		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. ensure compliance with government regulations ensure equipment is operating to prescribed standards
83		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
80		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
80		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. follow aviation emergency procedures use aircraft safety regulations use first aid procedures use knowledge of food handling rules use oral or written communication techniques
79		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. assist handicapped persons
78		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. receive customer orders
78		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
75		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
73		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
72		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. understand government alcoholic beverage service regulations understand government health, hotel or food service regulations
67		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
61		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. page or announce information to patrons, passengers or others
57		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
55		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
53		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
51		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
47		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. inventory stock to ensure adequate supplies
46		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
45		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
43		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
42		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
40		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
36		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
36		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. calculate monetary exchange verify ticket or pass
33		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
25		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
23		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
22		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). operate audio-visual equipment operate emergency fire or rescue equipment
22		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. demonstrate or explain assembly or use of equipment
20		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. maintain records, reports, or files prepare reports
16		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
15		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
13		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
8		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
6		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
5		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
5		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
2		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Work Context Save Table (XLS/CSV)

Context		Work Context
98		Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96		Deal With External Customers — How important is it to work with external customers or the public in this job?
95		Work With Work Group or Team — How important is it to work with others in a group or team in this job?
94		Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
93		Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
92		Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
91		Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
91		Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
90		Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
86		Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
86		Public Speaking — How often do you have to perform public speaking in this job?
85		Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
83		Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
81		Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
81		Spend Time Standing — How much does this job require standing?
81		Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
80		Time Pressure — How often does this job require the worker to meet strict deadlines?
79		In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
75		Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
75		Exposed to High Places — How often does this job require exposure to high places?
74		Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
74		Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
73		Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
71		Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
70		Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
69		Spend Time Walking and Running — How much does this job require walking and running?
68		Electronic Mail — How often do you use electronic mail in this job?
62		Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
61		Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
60		Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
59		Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
58		Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
50		Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
50		Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
47		Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
46		Exposed to Radiation — How often does this job require exposure to radiation?
44		Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
44		Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
43		Letters and Memos — How often does the job require written letters and memos?
41		Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
39		Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
37		Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
37		Telephone — How often do you have telephone conversations in this job?
37		Work Schedules — How regular are the work schedules for this job?
34		Degree of Automation — How automated is the job?
29		Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
27		Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
26		Spend Time Sitting — How much does this job require sitting?
21		Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
21		Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
21		Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
19		Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
19		Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
16		Duration of Typical Work Week — Number of hours typically worked in one week.
12		Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
4		Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
0		In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?

Job Zone Save Table (XLS/CSV)

Component	Description
Title	Job Zone Two: Some Preparation Needed

Overall Experience	Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

SVP Range	(4.0 to < 6.0)

Education	These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
83		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
67		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
56		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
33		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
28		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
17		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
97		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
96		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
96		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
95		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
92		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
90		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
84		Integrity — Job requires being honest and ethical.
84		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
77		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
75		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
73		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
68		Initiative — Job requires a willingness to take on responsibilities and challenges.
57		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
53		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
51		Persistence — Job requires persistence in the face of obstacles.
45		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values Save Table (XLS/CSV)

Extent		Work Value
74		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
70		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
46		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
42		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
36		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
29		Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Needs Save Table (XLS/CSV)

Extent		Work Need
78		Social Service — Workers on this job have work where they do things for other people.
75		Co-workers — Workers on this job have co-workers who are easy to get along with.
75		Supervision, Technical — Workers on this job have supervisors who train their workers well.
69		Company Policies and Practices — Workers on this job are treated fairly by the company.
69		Moral Values — Workers on this job are never pressured to do things that go against their sense of right and wrong.
66		Supervision, Human Relations — Workers on this job have supervisors who back up their workers with management.
63		Security — Workers on this job have steady employment.
59		Compensation — Workers on this job are paid well in comparison with other workers.
47		Recognition — Workers on this job receive recognition for the work they do.
47		Social Status — Workers on this job are looked up to by others in their company and their community.
47		Working Conditions — Workers on this job have good working conditions.
44		Achievement — Workers on this job get a feeling of accomplishment.

Details Report for: 39-6031.00 - Flight Attendants