Details Report

Updated 2004

Details Report for:
35-3022.00 - Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Serve food to diners at counter or from a steam table.

Sample of reported job titles: Food Service Worker, Cafeteria Worker, Food Service Assistant, Line Server, Server, Cafe Server, Cafe Worker, Cafeteria Server, Deli Worker (Delicatessen Worker), Drive Thru Order Taker

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
80	Core	Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
80	Core	Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
78	Core	Replenish foods at serving stations.
75	Core	Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
73	Core	Prepare food such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
68	Core	Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
77	Supplemental	Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
75	Supplemental	Deliver orders to kitchens, and pick up and serve food when it is ready.
75	Supplemental	Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
73	Supplemental	Add relishes and garnishes to food orders, according to instructions.
72	Supplemental	Carve meat.
72	Supplemental	Order items needed to replenish supplies.
69	Supplemental	Set up dining areas for meals and clear them following meals.
67	Supplemental	Brew coffee and tea, and fill containers with requested beverages.
65	Supplemental	Balance receipts and payments in cash registers.
51	Supplemental	Arrange reservations for patrons of dining establishments.

Tools & Technology Save Table (XLS/CSV)

Tools used in this occupation:

Calculators or accessories — Calculators

Cappuccino or espresso machines — Cappuccino makers; Espresso machines

Cash registers

Commercial use blenders — Blenders; Milk frothers

Commercial use coffee grinders — Commercial coffee grinders

Commercial use coffee or iced tea makers — Commercial coffeemakers

Commercial use food warmers — Steam tables

Commercial use heat lamps — Infrared heat lamps

Commercial use microwave ovens — Microwave ovens

Commercial use mixers — Mixers

Commercial use ranges — Electric ovens; Electric stoves; Gas ovens; Gas stoves

Commercial use scales — Portion scales

Desktop computers

Intercom systems

Milkshake machines — Milk shake and smoothie machines

Personal computers

Point of sale POS terminal — Point of sale POS computer terminals

Touch screen monitors — Touch screen computer terminals

Technology used in this occupation:

Data base user interface and query software — Data entry software

Point of sale POS software — Aldelo Systems Aldelo for Restaurants Pro; Foodman Home-Delivery; Plexis Software Plexis POS; RestaurantPlus PRO

See all 28 T2 categories

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
76		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
55		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
52		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
48		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
46		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
40		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
37		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
34		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
31		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
30		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
29		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
27		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
27		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
26		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
21		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
20		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
20		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
18		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
17		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
16		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
14		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
13		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
11		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
10		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
10		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
7		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
7		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
5		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
3		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
2		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
1		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
1		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Skills Save Table (XLS/CSV)

Importance		Skill
65		Speaking — Talking to others to convey information effectively.
58		Instructing — Teaching others how to do something.
57		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
55		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
50		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
49		Service Orientation — Actively looking for ways to help people.
47		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
46		Time Management — Managing one's own time and the time of others.
44		Coordination — Adjusting actions in relation to others' actions.
42		Mathematics — Using mathematics to solve problems.
41		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
41		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
39		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
38		Persuasion — Persuading others to change their minds or behavior.
37		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
35		Negotiation — Bringing others together and trying to reconcile differences.
33		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
33		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
33		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
32		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
29		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
29		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
25		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
23		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
23		Repairing — Repairing machines or systems using the needed tools.
21		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
21		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
21		Technology Design — Generating or adapting equipment and technology to serve user needs.
20		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
18		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
16		Operation and Control — Controlling operations of equipment or systems.
15		Science — Using scientific rules and methods to solve problems.
14		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
13		Operations Analysis — Analyzing needs and product requirements to create a design.
10		Programming — Writing computer programs for various purposes.

Abilities Save Table (XLS/CSV)

Importance		Ability
72		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
69		Speech Recognition — The ability to identify and understand the speech of another person.
66		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66		Speech Clarity — The ability to speak clearly so others can understand you.
60		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
53		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
53		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
47		Near Vision — The ability to see details at close range (within a few feet of the observer).
47		Written Expression — The ability to communicate information and ideas in writing so others will understand.
44		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
44		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
44		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
44		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
41		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
41		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
41		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
41		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
41		Written Comprehension — The ability to read and understand information and ideas presented in writing.
38		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
28		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
28		Speed of Limb Movement — The ability to quickly move the arms and legs.
25		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
25		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
25		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
22		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
22		Far Vision — The ability to see details at a distance.
22		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
22		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
19		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
16		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
16		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
13		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
13		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
10		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
10		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
10		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
10		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
6		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
6		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
6		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
6		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
6		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
3		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
3		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
3		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Night Vision — The ability to see under low light conditions.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Sound Localization — The ability to tell the direction from which a sound originated.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
72		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. collect payment provide customer service serve food or beverages
57		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. understand government health, hotel or food service regulations
54		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. notify kitchen personnel of food orders, shortages, or special orders
49		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. carve meat or bone fish or fowl mix drinks or flavors for mixed drinks prepare appetizers, salads, or cold dishes prepare beverages wash dishes, glassware, or related utensils
47		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
47		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
46		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
44		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
43		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
37		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
37		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
37		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. obtain information from individuals
37		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
36		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). use cash registers
36		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. clean rooms or work areas set or clear tables in dining areas
36		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
36		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
35		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
35		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
34		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
34		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
32		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
31		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
30		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
30		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. use knowledge of food handling rules use oral or written communication techniques
29		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
26		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
26		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. balance cash register calculate monetary exchange prepare bill or check in restaurant or related food establishment
25		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money. order or purchase supplies, materials, or equipment replenish supplies of food, tableware or linen
24		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
22		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
22		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
22		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. schedule restaurant reservations
20		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
20		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
19		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
19		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
17		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
16		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
14		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
9		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Context Save Table (XLS/CSV)

Context		Work Context
100		Spend Time Standing — How much does this job require standing?
92		Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
91		Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
85		Telephone — How often do you have telephone conversations in this job?
81		Work With Work Group or Team — How important is it to work with others in a group or team in this job?
80		Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
75		Deal With External Customers — How important is it to work with external customers or the public in this job?
73		Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
71		Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
69		Spend Time Walking and Running — How much does this job require walking and running?
66		Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
63		Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
60		Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
59		Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
58		Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
57		Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
55		Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
55		Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
54		Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
50		Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
48		Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
42		Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
41		Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
40		Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
39		Time Pressure — How often does this job require the worker to meet strict deadlines?
32		Public Speaking — How often do you have to perform public speaking in this job?
30		Letters and Memos — How often does the job require written letters and memos?
29		Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
29		Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
27		Degree of Automation — How automated is the job?
26		Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
25		Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
24		Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
22		Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
21		Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
17		Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
16		Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
15		Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
14		Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
12		Duration of Typical Work Week — Number of hours typically worked in one week.
12		Electronic Mail — How often do you use electronic mail in this job?
12		Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
11		Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
11		Work Schedules — How regular are the work schedules for this job?
9		Exposed to Radiation — How often does this job require exposure to radiation?
7		Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
7		Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
6		Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
5		In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
5		Spend Time Sitting — How much does this job require sitting?
4		Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
4		Exposed to High Places — How often does this job require exposure to high places?
2		Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
1		In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
1		Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
0		Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
0		Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?

Job Zone Save Table (XLS/CSV)

Component	Description
Title	Job Zone One: Little or No Preparation Needed

Overall Experience	No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

Job Training	Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples	These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

SVP Range	(Below 4.0)

Education	These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
78		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
72		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
45		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
17		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
6		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
0		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
75		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
74		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
72		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
70		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
69		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
66		Integrity — Job requires being honest and ethical.
66		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
65		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
63		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
60		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
59		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
56		Initiative — Job requires a willingness to take on responsibilities and challenges.
54		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
52		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
52		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
44		Persistence — Job requires persistence in the face of obstacles.

Work Values Save Table (XLS/CSV)

Extent		Work Value
61		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
45		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
17		Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
17		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
17		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
11		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Related Occupations Save Table (XLS/CSV)

35-2011.00	Cooks, Fast Food
35-2015.00	Cooks, Short Order
35-3021.00	Combined Food Preparation and Serving Workers, Including Fast Food
35-3041.00	Food Servers, Nonrestaurant
35-9011.00	Dining Room and Cafeteria Attendants and Bartender Helpers
39-3031.00	Ushers, Lobby Attendants, and Ticket Takers
39-6011.00	Baggage Porters and Bellhops
43-4081.00	Hotel, Motel, and Resort Desk Clerks

Education

Percentage of Respondents	Education Level Attained
73	High school or less
19	Some college
8	Bachelor's degree or higher

Source: Bureau of Labor Statistics survey of employees aged 25-44.

Wages & Employment Trends

National

Category	Occupation Information
Median wages (2007)	$8.12 hourly, $16,890 annual

Employment (2006)	533,000 employees

Projected growth (2006-2016)	Average (7% to 13%)

Projected need (2006-2016)	424,000 additional employees

State & National

Source: Bureau of Labor Statistics 2007 wage data

Details Report for: 35-3022.00 - Counter Attendants, Cafeteria, Food Concession, and Coffee Shop