An Oracle B2C Service Integration and Development 2021 Certified Implementation Specialist has demonstrated the knowledge required to sell and implement Oracle B2C Service Integration and Development, including B2C Service solutions. Individuals who earn this certification are able to work with CP Tools, CP - Basic Customizations, CP - Widgets and Scripting, CP - Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP/SOAP/REST, Custom Objects, RightNow Object Query Language, Desktop Integration and General Integration & Customization.