How do they match: Order Clerks

  • Shipping Coordinator
  • Shipping and Receiving Clerk

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Compute total charges for merchandise or services and shipping charges.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Prepare invoices, shipping documents, and contracts.

  • Calculate shipping costs.
  • Inspect shipments to ensure correct order fulfillment.
  • Recommend packing or shipping methods.