How do they match: Order Clerks

  • Customer Care Representative
  • Customer Service Accounts Manager
  • Customer Service Representative
  • Food and Beverage Order Clerk
  • Gas Distribution and Emergency Clerk
  • Shipping and Receiving Clerk

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Inspect outgoing work for compliance with customers' specifications.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Receive and respond to customer complaints.
  • Recommend merchandise or services that will meet customers' needs.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.

  • Inspect items for damage or defects.
  • Inspect shipments to ensure correct order fulfillment.
  • Discuss goods or services information with customers or patrons.
  • Obtain personal or financial information about customers or applicants.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.