How do they match: Eligibility Interviewers, Government Programs

  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Answer applicants' questions about benefits and claim procedures.
  • Check with employers or other references to verify answers and obtain further information.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.

  • Refer customers to appropriate personnel.