How do they match: Customer Service Representatives

  • Product Support Specialist
  • Adjustment Clerk
  • Claims Clerk
  • Complaints Clerk
  • Customer Complaints Clerk
  • Customer Service Clerk
  • Emergency Clerk
  • Gas Distribution Clerk
  • Lost and Found Clerk
  • Policyholder Information Clerk
  • Return-to-Factory Clerk
  • Returns Clerk
  • Trouble Clerk
  • Warranty Clerk

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Order tests that could determine the causes of product malfunctions.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Solicit sales of new or additional services or products.

  • Promote products, services, or programs.