How do they match: Switchboard Operators, Including Answering Service

  • Command and Control Specialist

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Answer simple questions about clients' businesses, using reference files.