How do they match: First-Line Supervisors of Gambling Services Workers

  • First-Line Supervisors of Gambling Services Workers

  • Cardroom Manager
  • Casino Manager
  • Casino Shift Manager
  • Lottery Office Manager
  • Poker Room Manager
  • Slot Manager
  • Slot Shift Manager
  • Table Games Manager
  • Table Games Pit Manager
  • Table Games Shift Manager

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Greet customers and ask about the quality of service they are receiving.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

  • Manage budgets for personal services operations.
  • Communicate with management or other staff to resolve problems.
  • Develop plans for programs or services.
  • Supervise service workers.
  • Train service staff.