How do they match: Computer User Support Specialists

  • Call Center Manager
  • Computer Trainer
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • Software Trainer
  • Technical Account Manager
  • Technical Support Manager

  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

  • Train others in computer interface or software use.